Cywest Communications, Inc. Support Ticket System

This is the INFORMATION PAGE for the Cywest Support Ticket System.
You will need a username and a password to log into this system.
If you do not know your login account and password, you may send an email to support@cywest.com requesting your login credentials.

Please Note: This is NOT a free system. Some of the requests may not be covered by your individual service/support contract. If you see a Help Topic with the [$] label, it means that the support category you have chosen is NOT covered by a standard service contract, or basic support contracts. A one-time charge of $390 to process and handle your request may apply if the issue is handled within normal business hours (9am - 5pm MST) per incident plus $97.50/hour beyond the first hour. Afterhours, the rate is increased to $585 per incident plus $195/hr beyond the first hour.

HOW TO USE THE CYWEST TICKET SYSTEM: - Click the Login button at the bottom of this page and enter your username and password.

Choose the option to generate a NEW TICKET or CHECK TICKET STATUS on an active ticket.

When you generate a NEW TICKET, you will be asked to fill out a form and select a Help Topic.

Once your ticket isgenerated, you will receive a TICKET ID NUMBER by email.

Your ticket will be assigned to a Cywest representative who will then determine if the issue is covered by your service or support contract with Cywest.

All requests NOT covered by your service/support agreement, will be responded to by email with a link our payments processing page.

Please make sure to reference your TICKET ID NUMBER when making your payment.

- Once an automated payment notification is received by Cywest, your request will be assigned to an engineer for processing.

If you are ready to begin, go to the main login page HERE .

If you need to sign up for an account on our system, you can fill out the form HERE

Please allow up to 24 hours for new accounts during business hours.